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5/24 my wife was looking for a reasonably priced room for a long weekend. Upon finding a room at this Double Tree Inn and putting in an arrival and departure dates a price came up on their site. After my wife used our credit card to get these reservations and submitted...
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1.0
I didn't like
  • Being scammed out of my money
#1051900
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This company mimicks the hotel website and you think you are booking directly with the hotel and you are not. They don't follow their cancellation policy making it impossible to cancel. Their customer reps barely speak English. They are truly bogus! Stay away. We were...
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1.0
#1051280
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Called this company because the website led me to believe that I was calling the Hampton Inn. The recorded greeting said "reservation counter". I asked the agent to look up my Hilton Honors number. Instead of telling me that I was not talking to a Hilton agent he...
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Anonymous
Anonymous

Yes this site is misleading . They charged $13 as service fee for $100 hotel

1.0
I didn't like
  • Misleading website
  • Fraud
  • Intentionally false information
#1050699
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Reservation Counter Room Booking Review

Reservation Counter
#1050330
1.0
I started on the Omni website and somehow was taken to this third party site. When I checked into the hotel, I was told I couldn't get the room I booked because I booked through a third party site. I had no idea it wasn't Omni. How is this allowed to happen?
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Americas Best Value Inn Room Review

Reservation Counter
#1050057
1.2
after finished the reservation, hidden costs increast from $145 to $300. no total shown before the submit. do no use services from this company!
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Reservation Counter Marriott Room Booking Review

Reservation Counter
#1048966
1.0
Thought I was on Marriott site and called the number to book. Didn't realize it was a service and overcharged me!
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Reservation Counter Customer Care Review

Reservation Counter
#1039773
1.0
This company is fraudulent and tricky. They trick you into thinking they are the hotel, promise you they are giving you something they aren't, transfer you to somebody who doesn't speak English when you catch their lies and never refund the money. They're basically just a bunch of thieves
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I booked the hotel thinking I was on the hotel website and realized after I booked it wasn't and 5 minutes later I tried to cancel and reservation counter wouldn't let me. Non refundable and I would lose all my money. Not only that but I found out AFTER I paid the...
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1.0
#1050577
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I googled Ramada Reservations and didn't realize I was not on Ramada's website. Made my reservation then quickly saw an error in it. I hit cancel so I could rebook (still not realizing I was not on the Ramada website). It popped up as Cancelled and Non-Refundable. So I...
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1.0
I didn't like
  • No refund policy
  • Failure to identify themselves
  • Customer service
#1046497
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I made a reservation for two rooms at Best Western BWI in late April...arrived at hotel, my reservations were in the Best Western hotel system and when I checked out in the morning, the hotel billed me for the two rooms. Month later, see the Reservation Counter charge...
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I didn't like
  • Speak very poor english
#1043396
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I located a Hampton Inn near Lexington Kentucky on 4/27/17 through Google Maps. They take you to a picture of the hotel and a link to a map, a website, and a phone number. I called to make the reservation, thinking I was talking to someone from the Hampton. When I got...
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#1042455
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On May 2 I, 2017 was online and made a hotel reservation with this company. I had put the wrong date in the reservation so I canceled the booking and was about to rebook then I noticed that they had charged me the full booking fee. I called right away and the were so...
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1.0
I didn't like
  • Cancellation policy and would not rebook my reservation
#1042297
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Talked to: Ana Jorg Josue Valdez Christy Morales Johanna Punay again Christy Morales Francisco Diaz Roberto who was the first to help save the mess made by Ana on a different account Been six weeks and still no refund for their mistake. They just keep saying we should...
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1.0
I didn't like
  • Customer service or cancellation policy
  • Unbelievably terrible customer service
  • Misleading website
#1041505
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I googled Marriott to look for a room and the Reservation Counter site came up. I was viewing it on my phone and missed that I had not gotten a Marriott site as their name was in very small letters above the much larger Marriott hotel heading. Thinking I had reached a...
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#1039124
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