Reservation Counter
Reviews and Complaints
No refund
- There are no pros
- Misleading information
- Being scammed out of my money
- Cannot explain charges
Preferred solution: Full refund
User's recommendation: stay far away, is a rip off.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel/refund of money
- Intentionally false information and customer service
- Misleading business
- Scammed out of money
Preferred solution: Full refund
User's recommendation: Don't go through this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLied about having a elevator, since I am disable I really can't walk up stairs that good, they said they had a elevator, and when I got at the Days Inn in Henryetta, Ok. no elevator.
- Invalid information
- Do not use this booking comany
- Avoid
Preferred solution: Full refund
User's recommendation: Please stay as far away from this company as you can....please listen to me, please...............................................please.
Ripped off!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe worst customer service ever!
"With more than 1 million properties to choose from and more than 10,000 room nights booked every day, we're redefining the travel landscape by giving travelers access to more hotel choices than any other. And through our partnerships with the world's largest brands in travel, we're able to work with a wide variety of hotels to help people get the best deals on exclusive travel destinations.
We offer multiple simple and easy pathways for travelers to access essential hotel information to help them make a decision and book online or with an agent on the phone.
If needed, our customer support is ready to help 24/7 by phone and email.
Part of TravelPass Group, Reservation Counter has a portfolio of booking options that gives our customers greater choice and access to the best inventory and rates. Since Reservation Counter's beginning in 2006, our mission has remained consistenthelp travelers be satisfied and informed to make the best decision possible each step of the way."
I was charged 186.42 by your company and the charge directly through Hilton Garden Inn would have been 133.91. I purposely chose a room that had a cancellation option, and when I went to cancel it the date said 12/29/2020. I asked to speak with a supervisor and the gentleman put me on hold for 33 minutes and 5 seconds and he hung up on me.
I was already on my son's phone waiting to speak to someone AGAIN. I was then hung up on after 13 minutes. Before I was rudely hung up on for the second time, the woman I spoke with said they would refund 12.99. After I said that I still wanted to speak to a supervisor she hung up on me.
I then called back and spoke to the supervisor (Norma) to which she responded that we can not issue refunds. I was not asking for a full refund, I just wanted the 52.51. So after arguing with her for 19 minutes and 14 seconds about not being able to issue a refund. I finally relented and said that I would accept the 12.99, and miraculously she could issue that refund.
I requested that I stay on the line until I received confirmation that the refund went through. As soon as I received the confirmation I asked the supervisor what her name was. She responded with NORMA and she then hung the phone up in my ear. This was hands down the worst customer service I have EVER received.
I will be taking this to the Better Business Bureau, The Federal Trade Commission, and The Attorney General. I will also be letting The Hilton Garden Inn to let them know who they are doing business with. I will also be reviewing your business on every forum there is. It has absolutely NOTHING to do with the money...
It is strictly about poor business practices.
You should stand behind your mission statements online, and clearly the people you have working for do not. VERY disappointed.
- Misleading business
- Way i was treated
- That they ripped me off
Preferred solution: Price reduction
User's recommendation: DO NOT USE!
Horrible experience and attempt to rip us off.
I called a number for what I thought was the number for the motel I wanted in Morro Bay. The person I spoke with did not use good English, spoke very fast and noise in the background, when he stated that I would be charged immediately, I asked about a cancellation date and he said that it could not be cancelled.
I immediately told him not to complete the reservations I did not want it if I could not cancel if needed. He kept talking in circles and I said very "firmly" Do not complete the transaction. He suddenly said that he had just hit the jack pot and some other jabber that I could not understand, but that I could cancel up to a certain date, but the room would be more, but they would only charge me for the initial quote. Stupidly, I made the reservation.
I then finely, found the actual number for the motel, and got through to them and made reservations directly with them.
I also called my credit card company and made sure that no charge would be paid for the quoted amount through my check in day. So they will not get my money.Make sure you are talking to the motel or hotel itself
User's recommendation: Make sure you are talking to motel or hotel people before making any reservation and do not agree with a no cancel reservation
Reservation Counter, of Lehi, Utah are criminals.
Preferred solution: Full refund
User's recommendation: Please file a complaint with the Utah attorney general's office
SHAME ON THIS COMPANY FOR THE DISRESPECT, THE LIES, FOR STEALING FROM AN OLDER HARDWORKING FEMALE AND NOT REFUNDING THE MONEY YOU HAVE STOLEN FROM ME I CALLED THE HAMPTON AND YOU SHYSTERS PICKED UP,AN
- No pros
- Are liars and shysters an thieves
Preferred solution: Full refund
User's recommendation: DO NOT GIVE THEM YOUR CARD NUMBER!!!!!!!
None Refund of Reservation That Did Not Meet Specifications
I called a Hotel named OYO but it went to ResevationCounter.com not sure why but I booked the hotel which was to have been an extended stay hotel that included a refrigerator and stove. When I was checking in 19 FEBRUARY 2021 I asked did the room contain the items I requested ...
THE CLERK AT THE COUNTER STATED IT USE TO BUT THE PREVIOUS TENANT BROKE IT AND IT HAD NOT BEEN REPLACED ... I told the clerk I did not want the room and I stated I wanted my money back for the room ... he said he could not give me my money back because it was booked through a third party .
ALTHOUGH THE MONEY WAS PAID BEFORE CHECK-IN ... I called and told Reservation Counter that the room did not meet my specifications and I wanted to cancel the reservation ...
IT WAS A HECK OF A PROCESS BUT I FINALLY GOT TO A REAL PERSON AT RESERVATION COUNTER ... I GOT THE $14.99 FEE BACK FROM RESERVATION COUNTER BUT NOT THE HOTEL OYO FEE. I was told 3 - 10 days to get my refund ...STILL NO REFUND 15 days ...
the phone number 855-785-**** is not a working number and the email address ReservationCounter.com NO REPLY TO MY EMAILS. Not sure it is still working.
User's recommendation: AVOID BOOKING THROUGH RESERVATION COUNTER
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDO NOT USE THIS 3RD PARTY PROVIDER
- Scammed out of money
- Being scammed out of my money
Preferred solution: Full refund
User's recommendation: DO NOT USE THIS 3rd PARTY PROVIDER. CALL THE HOTEL DIRECTLY.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefunds
- There are no pros
- Refund policy
Preferred solution: Full refund
User's recommendation: never ever use this company or make payments to them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDissatisfied
- Customer service from reservation counter customer service
- Customer service
Preferred solution: Full refund
User's recommendation: NO NOT USE THIS COMPANY
Terrible policies, basically a scam
- There are no pros
- Poor customer server and cancellation policy is ridiculous
- Everything about them is fraudulent
- Unwilling to resolve conflict
Preferred solution: They refused any remedy.
User's recommendation: AVOID AVOID AVOID
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund not received
I thought I was booking directly at the Sheraton but instead it was Reservation Counter. When I received the total I realized the price was too high.
I asked the operator was this the Sheraton, and she indicated no. I asked to cancel, and I was told it was too late since I already booked. I was charged $731,99 for 3 days and the hotel when I arrived said the price should have only been 602.78 plus the fee of 7.99, So I was overcharged by $121.22. I called the support line on 9/24 and after an hour on the phone waiting for a response from the billing department; I was informed that they had made a mistake and a refund would be coming in 2 days.
It has been 2 weeks and I still have not received the refund. Wait times on calls are ridiculous, On 9/24 I was on the line for over an hour. I called back today twice. The first time I was on hold for over 20 minutes, and they hung up on me.
I called back and it took another 20+ minutes for them to answer.
I would not recommend the use of this service. They overcharge, don't respond and very unprofessional.
- There are no pros
- Overcharging
Preferred solution: Partial refund of the overcharged fees and taxes of $121.22
User's recommendation: Don't use this company. For some reason when you Google your hotel, their site pops up and you assume you are on your hotels website.
Fraud
User's recommendation: Read the fine print....
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