Reservation Counter
Reviews and Complaints
Avoid this company!!
Reservation Counter is a BOGUS! SCAM! IDIOTS
Scam company that should be shut down
Preferred solution: Price reduction
Misled customer
I thought I was booking with Hilton Garden Inn . Instead it was a third party merchant.
I asked for AARP, Senior, Or Hilton rewards discount, and was told it would be taken care of when I got to the hotel. A one night stay in Florence S.C cost me $198.00. My receipt for the night fro Hilton said 104.00, but my credit card had a total of $198.
$170 was from CCI Hotel Rescounter. 14.99 was a hotel service fee.
And 12.52 was from Hilton Garden Inn, Florence S.C. I was told by CCI Hotel Rescounter that the receipt shouldn’t have been given to me with this amount from Hilton Garden Inn. I think people should be told that its a third party merchant and that the cost could be higher.
I dont know what to do. I’ve reached out to CCI Hotel Recounter and also to Hilton Garden Inn.
They both have said there is nothing they can do. This is not the first time I’ve booked with Hilton Garden Inn also.
Need advice. I have not paid my credit card yet for this amount!!
Preferred solution: Price reduction
Would not recommend ReservationCounter site to anyone!!!
Alright. Apologize for my tirade.
BUT no one did contact me to tell me yea or nay. I did not know that you refunded my money until I received my Visa statement. I thank you very much for doing so. Could have averted my negative statement by just sending me it email stating that my request was being taken care of one way or the other.
I did realize that it said "nonrefundable" so if you would have said no, I would have been a upset, but would have understood. It was just that I felt I was being pulled around.
Again I do thank you for refunding my money, I know you didn't have to. Yes I will recommend you service.
Pose as direct hotel. Worst experience ever.
Reservation Booking Fee
On 2/26/18, I call an 888 number that I thought was a direct number to the hotel I wanted to book for a short stay. It turns out it was Reservation Counter.
The agent David was pleasant but clearly not knowledgeable in booking reservations and needed to constantly put me on hold to "check rooms", check early check-in ability", etc.. Long story short I became suspicious, and asked if he was an employee at the hotel at which time he responded no, but was an official reservation company that the hotel uses. I skeptically proceeded with the reservation booked it with my credit card, left the airport and proceeded to the hotel. When I arrived at the hotel they had no knowledge of my booking, and not valid reservation code (reservation counter.com sent me a code that had nothing to do with the hotel).
Luckily the hotel was extremely accommodating and leveraged the information I was sent to contact reservation counter to clarify my reservation. Reservation counter.com then told the hotel representative that I prepaid the reservation (unknown to me). The hotel forced reservationcounter.com to provide all the details they received regarding my reservation including proof of prepayment. Reservationcounter.com had to give the information, or I probably would have lost the $294 pre-payment.
It was also discovered that in conjunction with the hotel pre-payment charge reservationcounter.com also charged me a $12.99 reservation booking fee. The hotel could not assist me with getting the booking fee back, but they did honor the pre-payment on a non-reservation and I got an amazing room as the hotel's effort to compensate me for the crookery of reservationcounter.com.
DO NOT USE THIS COMPANY.
THESE GUYS ARE SCAMMERS. DOUBLE CHECK TO ENSURE YOU ARE NOT TALKING TO ANYONE OTHER THAN THE HOTEL DIRECTLY, OR A LEGITIMATE BOOKING COMPANY.
- Intentionally false information and customer service
- Being fraudulently charged
- Lied to get me to book
Preferred solution: Full refund
Ripped off for $161.32
- That they ripped me off
Preferred solution: Full refund
RIp Off
Tonight I was on Comfort Inn's site. I hit book reservation for Mansfield TX for the next day.
When my reservation confirmation came thru to my email, it was a booking for Mansfield LA. I called the # immediately. Reservation refused to refund my credit card. They said sorry not in 24 hr period.
This site is a rip off. I was redirected via the internet thru expedia. So you will pay for their bugs in the software. This is for reservation counter .
com. When I called the support personnel barely spoke English. They will give you the run around because they know they can screw you if the reservation is under the 24 hr period. It's no like I booked this 3 months ago and had buyers remorse.
Buyer beware. Go somewhere else instead of these folks
- That they ripped me off
- Being scammed out of my money
- Fraudulent website
Preferred solution: Full refund
Reservation Booking Fee; Overcharged; Company is a SCAM
Bad misleading
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lake Geneva, WisconsinThey Gathered our Res Info, and act like us...
They are a scam
DO NOT USE RESERVATIONCOUNTER.COM EVER!!!! Their site made it appear as if I was booking through Holiday Inn but it wasn't.
i SEE OTHERS HAVE COMPLAINED OF THE SAME THING. This company is in Guatemala and after 2 hours (on hold most of the time) I was told my credit card was going to be credited but it wasn't. You can't submit an email and you can't get through on the phone. They are supposedly a price line affiliate and someone internally from Priceline patched me through.
Priceline should investigate the people they choose to do business with. I am pissed at this situation.
PASS THE WORD ON INTERNET! This is probably related to some kind of phone scam too keeping you on hold that long BUT WHO KNOWS.
Can't even get the room I paid for?
Preferred solution: Deliver product or service ordered
This should be illegal
- Prev
- 1
- ...
- 24
- 25
- 26
- 27
- 28
- ...
- 42
- Next
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Live and learn.