Anonymous
map-marker Tucson, Arizona

Rip off

The rep said she was the front desk to the hotel. Once I made the reservation I realized this is a 3rd party and the price was $60 higher than going directly thru the hotel. No refund for the difference. DO NOT USE RESERVATION COUNTER.
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User's recommendation: DO NOT USE RESERVATION COUNTER!

ELEANOR C Ruv

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Verified Reviewer
| map-marker Columbus, Ohio

Reservation counter. Sent me a letter saying the tean listened ti my conversation and the salesman read the address and I agreed

However through address that was read to me was 8282 pfeffer the address on the confirmation was 7644 caterillarnever use this company
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1 comment
Guest

Hello, this is Rachael with Reservation Counter. Could you please provide your full name and a desciption of your experience so I can look up your reservation?

I would like to look into your situation further.

Thanks! --Rachael, Review Manager

Krystal R Wjq

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

AGENT LIED (DO NOT BOOK WITH THEM)(SCAM)

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Reservation Counter - AGENT LIED (DO NOT BOOK WITH THEM)(SCAM)

Was looking online for hotels and came across a phone number for what I thought was customer service for the hotel. Called customer service and was told that they could extend my reservation to 2pm since my husband was checking in late, so we decided to book.

My husband drove 17 hours to get to this hotel to be told that there was no note in the system about an extension. Contacted reservation counter and was told by Supervisor Amy that there was nothing that could be done except for giving me the phone number for the hotel or being transferred to customer support.

So, the agent pretty much lied to us and now we are being told there is nothing that can be done. DO NOT BOOK WITH THESE PEOPLE!!!

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Loss:
$90

Preferred solution: Price reduction

User's recommendation: DO NOT BOOK WITH THEM!!! THEY LIE!!! SCAM!!!

4 comments
Guest

Just called a hotel, they answered and they didn't know where I was booking. I don't trust them. Thanks

Guest

Hello, this is Rachael from Reservation Counter. Thank you for your review, Krystal.

I'm sorry about your experience and I can imagine your frustration. When mistakes happen as a result of technology, human or consumer error, we will work with our hotel partners in an attempt to fix them fast and fairly. I would love to help you, but I will need your full name and itinerary number. Please feel free to visit https://***/contact and fill out our contact form.

Someone from our team will reach out to you.

Unfortunately, Pissed Consumer blocks information such as phone number or email address so I am unable to provide our direct contact information. --Rachael, Review Manager

Guest

I totally agree

Guest

It’s a “FACT”. I don’t usually leave a review, but because of this huge inconvenience I had to.

It hurts my heart that my husband had to experience this after driving so far. Nothing has been done about this inconvenience either. Usually companies take care of you because of the inconvenience, but you all have done nothing as of yet. “HUGE SCAM”.

I will leave a review on every platform until you all rectify this situation. “LIARS”

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Savina Ahh
map-marker Tampa, Florida

Uses fraud to keep your money DISPUTE WITH YOUR CREDIT CARD COMPANY!

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Had a room booked through Walt Disney world. Did some research and thought I called Walt Disney world to change to a new hotel.

This place was able to pretend to be Disney, cancel my reservation made with Disney (I called and Disney confirmed 3rd party travel agents can cancel their hotel reservations), and book me under them with the other hotel.

There is no refund on the cancellation policy so when an emergency came up and we couldnt make our trip, reservation counter did not care and just keeps your money. I went through a billing dispute with my credit card company and explaining the situation they disputed the charge and refunded the money.

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User's recommendation: Dispute the charge with your credit card company!

Resolved
Adrick Nuf

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Verified Reviewer

Resolved: Would not refund immediately after making a mistake

Thought I was making a reservation through the actual hotel. They deliberately mislead people for profit
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Loss:
$178
Cons:
  • Unfair misleading business practices

Preferred solution: Full refund

User's recommendation: Stay away

1 comment
Guest

Hello, this is Rachael with Reservation Counter. Thanks for your review, Adrick.

I’m sorry for any confusion between us and the hotel where you are booking. Reservation Counter is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. I'm sorry if you were misled in any way.

If you’d like more help with your reservation, please visit https://***/contact and fill out our contact form. Someone from our team will reach out to you.

Unfortunately, Pissed Consumer blocks information such as phone number or email address so I am unable to provide our direct contact information. --Rachael, Review Manager

Rhea Bip

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Verified Reviewer

Horrible customer experience

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Original review Jul 25, 2023

Do not ever use reservation counter to make your hotel arrangements! You will get a confirmation number through email, but when you check into the hotel, the hotel will say they cannot pull up your record because they do not recognize the confirmation provided by reservation counter.

Although we pre-paid two nights at a hotel, our reservation was canceled when we did not show up on the first night due to a death in the family. When we showed up on the second night to check in, we were told that there was no reservation in the system, it is their policy to cancel for no-shows, and they had no way of pulling up my reservation counter confirmation number. We ended up having to go to a different hotel altogether and pay another $200 a night even though I already pre-paid for two nights. The customer service on this issue was absolutely horrific with long hold times, representatives that were difficult to hear, and understand, and a complete lack of client focus.

Im reporting this incident to Marriott management and the Better Business Bureau. Steer clear of this company at all costs!!!

View full review
Loss:
$150

Preferred solution: Full refund

1 comment
Guest

Hello, this is Rachael with Reservation Counter. I'm sorry to read about your experience.

We would like to look into your situation further and do our best to help you. I will need your itinerary number or email address to look up your reservation. Please feel free to visit https://***/contact and fill out our contact form. Someone from our team will reach out to you.

Unfortunately, Pissed Consumer blocks information such as phone number or email address so I am unable to provide our direct contact information. --Rachael, Review Manager

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Olean, New York

DECEITFUL

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Reservation Counter - DECEITFUL

Like a previous person, I thought I was reseving with Hilton. Could not understand why they did not have rooms left for a wedding block.

Finally figured it out by calling the hotel directly and they changed it to the lower rate but now I am wondering if Reservation Counter is going to charge me or if I will end up getting the run around forever.

Plus they have a non-refundable fee. I am disabled and taking my elderly mother to my niece's wedding and this is already taking way too much of my energy.

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User's recommendation: DO NOT USE

1 comment
Guest

Hello, this is Rachael with Reservation Counter. I’m sorry if there is any confusion between us and the hotel where you are booking.

Reservation Counter is an online travel agency that books reservations for over 200,000 hotels worldwide. You may want to contact the hotel directly about group reservation rates and discounts. Since we are an online travel agency, we don't have this option when you make a reservation. If you’d like more help with your reservation, please visit https://***/contact and fill out our contact form.

Someone from our team will reach out to you.

Unfortunately, Pissed Consumer blocks information such as phone number or email address so I am unable to provide our direct contact information. --Rachael, Review Manager

Anonymous
map-marker Lake Charles, Louisiana

Horrible service

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Shame you cant give zero stars. Booked my room thinking I was using the hotels website by mistake. They charged the wrong rate. When I contacted them told me they cant change it since its non refundable and would take 5-7 to listen to tape of booking which be passed time for my reservation. Email i received and booking on their website shows different room rates. Supervisor said billing has no phones so you cant speak to them. Suggest everyone stay away from this website.
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User's recommendation: stay away

1 comment
Guest

Hello, this is Rachael with Reservation Counter. I'm sorry about your experience and for any confusion.

Thanks for bringing this to our attention. I will need your itinerary number to look up your reservation. Please feel free to visit https://***/contact and fill out our contact form with this information. Someone from our team will reach out to you.

Unfortunately, Pissed Consumer blocks information such as phone number or email address so I am unable to provide our direct contact information. --Rachael, Review Manager

Tehani Nkc

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Verified Reviewer
| map-marker Mentor, Ohio

Shocked that any Co. can get away with Robbery like this.

Booked a room by phone, thought I was calling Hilton hotel desk. The agent spoke very poor English, and talked so fast he was inaudible.

He made the reservation for the wrong month and made it non-cancellable. Once I received the written conformation and called back, they told me they would investigate and get back to me. They replied by e-mail and said it was my mistake and, they could not refund the money. I blame Hilton Hotels just as much as this call center.

If Hilton and the other chains refused to do business with them, they would not exist. Shame on you Hilton Hotels for letting these thieves take advantage of your customers. How can any business with this bad of a reputation stay in business except for your greed. They do not have a minus rating, or I would give it.

Filed a complaint with the BBB against this Co.

Just another complaint going nowhere. Out $344 and will not stay with Hilton Hotels in the future.

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User's recommendation: Hilton Hotels Stop doing business with these thieves if you value your business.

1 comment
Guest

I did the same thing my self .

Marke Wym

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Verified Buyer
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Verified Reviewer
| map-marker Ahsahka, Idaho

Price quoted and price billed was way different.

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Reservation Counter - Price quoted and price billed was way different.

I did a search on Google and found a hotel, I thought I was talking to the front desk but was infact talking to a third party (reservation counter) the agent was very convincing that I was infact talking to hotel. When she quoted me a price of $159 she said because it was the last room she could not offer a discount.

When I got the bill it was actually $217 which included $41 for tax and service fee and another $15 service fee. When we arrived at the hotel I was talking about my experience and only then did I find out I had made the reservation through a third party. They told me it should have only been $159 plus $13 taxes and they had plenty of rooms available!

I've been trying to get Reservation Counter to explain the charges. There response was 'there agent explained all fees, that didn't happen!!

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User's recommendation: Don't use Reservation Counter, make your reservation through the actual hotel.

1 comment
Guest

Hello, this is Rachael with Reservation Counter. Thank you for your review and feedback, Marke.

I’m sorry for any confusion. Reservation Counter is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. We receive our information and rates from the hotels we book for directly.

I'm sorry if there was any confusion with your rate. If you’d like more help with your reservation, please visit https://***/contact and fill out our contact form. Someone from our team will reach out to you.

Unfortunately, Pissed Consumer blocks information such as phone number or email address so I am unable to provide our direct contact information. --Rachael, Review Manager

Mark W Lzs

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Verified Reviewer
| map-marker Foley, Alabama

Scammers

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Horrible everything!!! Rip offs! Customer service sucks! Dont waste your money or time! Go directly through the hotel.
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Debbie W Tav

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Verified Reviewer

Misleading pricing- tacked on $70+ onto advertised nightly rate.

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Original review Aug 06, 2023

I booked 1 night hotel stay for $226. But when I got the receipt, it was $298 - $54.99 in taxes and fees (the actual hotel charges 11.1% tax) and a $16.99 service fee.

I immediately called and customer service just does. not. care.

Won't cancel, won't refund. Won't explain how they come up with the taxes and fees.

View full review
Loss:
$44
Cons:
  • Misleading site
  • Pricing
  • Poor customer service

Preferred solution: Price reduction

User's recommendation: Avoid at all costs.

1 comment
Guest

This is Rachael with Reservation Counter. Thank you for your review and feedback, Debbie.

Taxes and fees are dictated by the hotel suppliers and are not itemized when we receive them. Your total price includes taxes and fees required to complete your reservation. Like many booking agencies, we charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance.

Our staff is available any time you need us. If you’d like more help with your reservation, please https://***/contact and fill out our contact form. Someone from our team will reach out to you.

Unfortunately, Pissed Consumer blocks information such as phone number or email address so I am unable to provide our direct contact information. --Rachael, Review Manager

Anonymous
map-marker Euless, Texas

Fraudulent, misrepresentation

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Represented themselves has the hotel on the phone. Asked for a room to closer to a family.

They said no problem took payment information and when I asked for a city formation of the first reservation they said please hold. Was on hold for 50 minutes then disconnected. Had two reservation with the hotel. The original room I booked was $185 reservation counter charged me $483 for a room I didnt want.

I immediately called the company and have been on the phone 6 hours with their customer service. The hotel is willing to waive that fee for cancellation and is not charging the company but reservation counter will not return the $483.

They have 100% stolen money

View full review

User's recommendation: Do not use them

Anonymous
map-marker Dallas, Texas

No refund!!!!

Made the mistake of call the number on the Hilton web page thought this was the hotel desk no it wasnt they said they were . Book the room for two nights the charge my card the next day call them back to cancel They told me no refunds. $583.50! Lost What a scam this web page Hiltons should be ashamed and embarrassed By doing business with these kinda people. Been using Hilton for over 20 years in our travels but no more. It well be just a matter of time before they go out of business.
View full review

User's recommendation: Need refund

1 comment
Guest

Hello, this is Rachael with Reservation Counter. I’m sorry for any confusion between us and the hotel where you are booking.

Reservation Counter is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. I'm sorry about your experience. If you’d like more help with your reservation, please visit https://***/contact and fill out our contact form.

Someone from our team will reach out to you.

Unfortunately, Pissed Consumer blocks information such as phone number or email address so I am unable to provide our direct contact information. --Rachael, Review Manager

Richard W Yqg

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Verified Reviewer
| map-marker Carson City, Nevada

It's a scam

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Booked a reservation thinking it was part of the hotel system. When I tried to change the reservation after noticing that the dates were changed incorrectly during the process (lots of different windows popping up, things got confused), I was told that I would be charged a $16.99 fee and I would have to cancel and do a new booking.

OK, that sucks but I went back online and cancelled the first reservation and made a new one. Turns out the ENTIRE first reservation was non-refundable and Reservation Counter states that there is nothing they can do.

They expect me to pay over $2,000 for a cancelled reservation that I had for only 30 minutes before I rebooked! DO NOT USE THIS SERVICE.

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1 comment
Guest

Hello, this is Rachael with Reservation Counter. Thank you for your review, Richard.

I’m sorry for any confusion between us and the hotel where you are booking. Reservation Counter is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. I'm sorry you had some trouble with your reservation.

We would love to assist you. If you’d like more help with your reservation, please visit https://***/contact and fill out our contact form. Someone from our team will reach out to you.

Unfortunately, Pissed Consumer blocks information such as phone number or email address so I am unable to provide our direct contact information. --Rachael, Review Manager

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