Reservation Counter
Reviews and Complaints
Rip off
User's recommendation: DO NOT USE RESERVATION COUNTER!
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Verified Reviewer | Columbus, OhioReservation counter. Sent me a letter saying the tean listened ti my conversation and the salesman read the address and I agreed
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAGENT LIED (DO NOT BOOK WITH THEM)(SCAM)
Was looking online for hotels and came across a phone number for what I thought was customer service for the hotel. Called customer service and was told that they could extend my reservation to 2pm since my husband was checking in late, so we decided to book.
My husband drove 17 hours to get to this hotel to be told that there was no note in the system about an extension. Contacted reservation counter and was told by Supervisor Amy that there was nothing that could be done except for giving me the phone number for the hotel or being transferred to customer support.
So, the agent pretty much lied to us and now we are being told there is nothing that can be done. DO NOT BOOK WITH THESE PEOPLE!!!
Preferred solution: Price reduction
User's recommendation: DO NOT BOOK WITH THEM!!! THEY LIE!!! SCAM!!!
Uses fraud to keep your money DISPUTE WITH YOUR CREDIT CARD COMPANY!
Had a room booked through Walt Disney world. Did some research and thought I called Walt Disney world to change to a new hotel.
This place was able to pretend to be Disney, cancel my reservation made with Disney (I called and Disney confirmed 3rd party travel agents can cancel their hotel reservations), and book me under them with the other hotel.
There is no refund on the cancellation policy so when an emergency came up and we couldnt make our trip, reservation counter did not care and just keeps your money. I went through a billing dispute with my credit card company and explaining the situation they disputed the charge and refunded the money.
User's recommendation: Dispute the charge with your credit card company!
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Verified ReviewerResolved: Would not refund immediately after making a mistake
- Unfair misleading business practices
Preferred solution: Full refund
User's recommendation: Stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible customer experience
Do not ever use reservation counter to make your hotel arrangements! You will get a confirmation number through email, but when you check into the hotel, the hotel will say they cannot pull up your record because they do not recognize the confirmation provided by reservation counter.
Although we pre-paid two nights at a hotel, our reservation was canceled when we did not show up on the first night due to a death in the family. When we showed up on the second night to check in, we were told that there was no reservation in the system, it is their policy to cancel for no-shows, and they had no way of pulling up my reservation counter confirmation number. We ended up having to go to a different hotel altogether and pay another $200 a night even though I already pre-paid for two nights. The customer service on this issue was absolutely horrific with long hold times, representatives that were difficult to hear, and understand, and a complete lack of client focus.
Im reporting this incident to Marriott management and the Better Business Bureau. Steer clear of this company at all costs!!!
Preferred solution: Full refund
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Verified Buyer | Olean, New YorkDECEITFUL
Like a previous person, I thought I was reseving with Hilton. Could not understand why they did not have rooms left for a wedding block.
Finally figured it out by calling the hotel directly and they changed it to the lower rate but now I am wondering if Reservation Counter is going to charge me or if I will end up getting the run around forever.
Plus they have a non-refundable fee. I am disabled and taking my elderly mother to my niece's wedding and this is already taking way too much of my energy.
User's recommendation: DO NOT USE
Horrible service
User's recommendation: stay away
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Verified Reviewer | Mentor, OhioShocked that any Co. can get away with Robbery like this.
Booked a room by phone, thought I was calling Hilton hotel desk. The agent spoke very poor English, and talked so fast he was inaudible.
He made the reservation for the wrong month and made it non-cancellable. Once I received the written conformation and called back, they told me they would investigate and get back to me. They replied by e-mail and said it was my mistake and, they could not refund the money. I blame Hilton Hotels just as much as this call center.
If Hilton and the other chains refused to do business with them, they would not exist. Shame on you Hilton Hotels for letting these thieves take advantage of your customers. How can any business with this bad of a reputation stay in business except for your greed. They do not have a minus rating, or I would give it.
Filed a complaint with the BBB against this Co.
Just another complaint going nowhere. Out $344 and will not stay with Hilton Hotels in the future.
User's recommendation: Hilton Hotels Stop doing business with these thieves if you value your business.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Ahsahka, IdahoPrice quoted and price billed was way different.
I did a search on Google and found a hotel, I thought I was talking to the front desk but was infact talking to a third party (reservation counter) the agent was very convincing that I was infact talking to hotel. When she quoted me a price of $159 she said because it was the last room she could not offer a discount.
When I got the bill it was actually $217 which included $41 for tax and service fee and another $15 service fee. When we arrived at the hotel I was talking about my experience and only then did I find out I had made the reservation through a third party. They told me it should have only been $159 plus $13 taxes and they had plenty of rooms available!
I've been trying to get Reservation Counter to explain the charges. There response was 'there agent explained all fees, that didn't happen!!
User's recommendation: Don't use Reservation Counter, make your reservation through the actual hotel.
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Verified Reviewer | Foley, AlabamaScammers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMisleading pricing- tacked on $70+ onto advertised nightly rate.
I booked 1 night hotel stay for $226. But when I got the receipt, it was $298 - $54.99 in taxes and fees (the actual hotel charges 11.1% tax) and a $16.99 service fee.
I immediately called and customer service just does. not. care.
Won't cancel, won't refund. Won't explain how they come up with the taxes and fees.
- Misleading site
- Pricing
- Poor customer service
Preferred solution: Price reduction
User's recommendation: Avoid at all costs.
Fraudulent, misrepresentation
Represented themselves has the hotel on the phone. Asked for a room to closer to a family.
They said no problem took payment information and when I asked for a city formation of the first reservation they said please hold. Was on hold for 50 minutes then disconnected. Had two reservation with the hotel. The original room I booked was $185 reservation counter charged me $483 for a room I didnt want.
I immediately called the company and have been on the phone 6 hours with their customer service. The hotel is willing to waive that fee for cancellation and is not charging the company but reservation counter will not return the $483.
They have 100% stolen money
User's recommendation: Do not use them
No refund!!!!
User's recommendation: Need refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Carson City, NevadaIt's a scam
Booked a reservation thinking it was part of the hotel system. When I tried to change the reservation after noticing that the dates were changed incorrectly during the process (lots of different windows popping up, things got confused), I was told that I would be charged a $16.99 fee and I would have to cancel and do a new booking.
OK, that sucks but I went back online and cancelled the first reservation and made a new one. Turns out the ENTIRE first reservation was non-refundable and Reservation Counter states that there is nothing they can do.
They expect me to pay over $2,000 for a cancelled reservation that I had for only 30 minutes before I rebooked! DO NOT USE THIS SERVICE.
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Hello, this is Rachael with Reservation Counter. Could you please provide your full name and a desciption of your experience so I can look up your reservation?
I would like to look into your situation further.
Thanks! --Rachael, Review Manager