Old Orchard Beach, ME, USA
Not resolved

Thought I was on the Ramada website. I never book on 2nd or 3rfd party sites - so this popup must have got me while I was rushing to get a reservation for my parents.

My card has a temp charge for the room plus a service fee. BUT my parents arrive with the email containing Itinerary number & room confirmation number to be told that that is not a valid reservation. So they call me, I check my card online and see that someone called CCI has charged my card. But Ramada can not find the reservation.

So we do a new reservation and I am in the process of having my credit card dispute the charge. If you arrive at the hotel, and there is no reservation, then they should NOT get a penny.

Review about: Reservation Counter Ramada Room Booking.

Reason of review: Problem with delivery.

Monetary Loss: $227.

Preferred solution: Full refund.

I didn't like: Customer service.

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