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On 2/26/18, I call an 888 number that I thought was a direct number to the hotel I wanted to book for a short stay. It turns out it was Reservation Counter. The agent David was pleasant but clearly not knowledgeable in booking reservations and needed to constantly put...
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1.0
I didn't like
  • Lied to get me to book
  • Intentionally false information and customer service
  • Being fraudulently charged
#1204809
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Very difficult to contact them about my reservation. After staying at the hotel I chose, which was fine, they asked me to rate my stay. Clicking on the rating just takes you back to their reservation page. These people do not have their act together. If I had to make a...
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#1202697
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I cancelled a reservation three weeks before my arrival. It was my mistake that I hit the cancel button without fully reading the no refunds policy but it didn't occur to me because there was no confirmation and no sign-in or anything. Anyone could have gone to that...
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Anonymous
Arthur

Live and learn.

#1201695
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I went to Choice Hotels website to book a room and was hijacked by Reservation Center. Didn’t realize it til after I pushed the book button. Called immediately to cancel and they won’t let me. They claim Comfort Inn won’t allow it. I will no longer use either company.
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Anonymous
krdanner

I thought I was calling the Choice Hotel phone ( misleading google ad), this scam company charged me $7.99 cc fee for the hotel.The agent deliberately mislead me in believing ...

1.2
#1179984
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Called there number was under the local number for four point Sheraton. Stated they were Sheraton reservation miss quoted price. Charged card at time of booking, would not let me cancelled. Called back to cancel question fees told that it was a hotel amenity fee which...
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1.0
#1173714
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I too got fooled into using Reservation Counter thinking I was making a reservation directly with Marriott.
Reservation Counter charge two fees. One is listed as a "Service fee". The other, much larger (approx $20 per night), fee is buried in the "taxes and fees". Initially they lied to me and told me all the taxes and fees go to Marriott. I eventually managed to get Res...
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Anonymous
Anonymous

I too was fooled into thinking I was dealing with a Marriott. I kept repeating that I am traveling with a tax exempt organization and they told me don't worry -- the hotel wo...

1.0
I didn't like
  • Failure to identify themselves
  • Unwillingness to help misleading
  • Additional fees
#1172554
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I went to book a room and at the end the prices changed. As soon as I hit submit I hit cancel because the prices were not accurate. I then received a confirmation telling me I booked a room. When I called they said there was no reservation and it wasn’t charging me. A...
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1.0
#1172231
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I needed to book a room at the Knoxville Marriott, so I Googled Knoxville Marriott. The first hit appeared to be the reservation center for the Marriott. The webpage looked exactly like the Marriott page. I booked the room, and when I completed the reservation, I...
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1.5
I didn't like
  • Bait and switch site
  • Total scam
#1167637
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Called my reservations office several times, tracked how we responded to various questions, found our room info, etc... Later we find out they are acting like us. We called them and they answered the phone just like we do, and give the same description of our rooms....
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1.0
#1160533
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My girlfriend and I were calling what she thought was the Hilton Garden Inn in Palm Coast Florida - unknown was that it was Reservation Counter - we were very clear we wanted to book a room at the Hilton and made it very clear that we were Hilton Honors members in fact...
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#1160525
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