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Thought I was making a reservation on the Westin Hotel website, but had actually been taken to this outfit. They have crafted their webpage so it is very difficult to know you've been shuffled. Horrible service. Once I realized I had made a reservation and did NOT get...
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1.0
#1328759
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Booked a reservation with the Silver legacy in Reno. Not sure how I got connected to this site as I thought I was on the Hotel's reservation site. I tried to canceled a room reservation right away as I booked a different room in the same hotel on their actual site. Two...
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1.0
I didn't like
  • Refund policy
#1323462
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Reservationcounter.com advertises on the actual hotel site making you believe you’re talking to the actual hotel. By the time you realize they are not, they have all your info! They are rude, and lie about charges. When I questioned why one room was more than the...
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1.0
#1318272
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THIS IS A LOUSY COMPANY DEALING WITH AND *** POOR SERVICE TO SAY LEAST, SPEND MORE TIME ON PHONE WITH RUN AROUND THAN GETTING SOMETHING DONE TO ISSUES. I WILL NEVER, NEVER USE THIS SERVICE AGAIN AND HAD I KNOWN WHEN I MADE A RESERVATION FOR A ROOM IT WAS NOT THROUGH...
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1.0
I didn't like
  • Service
#1315403
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Reservation Counter - Horrible

Thought I was dealing with the hotel reservation. Very misleading. Cost me an extra $30 to learn this mistake. Don’t do the same
1.0
Details
Exchange, Refund and Cancellation Policy
#1315244
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When we arrived, the gentleman at the counter said that it would cost me more because the reservation was for only two adults, when I specified it was for 4 adults. Actually he was very nice because he realized that we had been scammed, and did not want to make our...
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#1310858
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I own a small hotel and a man called me asking about pet-friendly rooms. When I started asking about the type and weight of the pet he had to admit he's not the customer, but it took me asking 3 times before he would tell me his name was "John" from Reservation...
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#1309641
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Like many others thought i was going to the Hyatt Hotel website was given the phone number for reservations called and it took 42 minutes to book 3 rooms for 2 nights each. I have now tried to call back and change one of the reservations and that is when I found out...
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#1300315
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First, they pretended to be from the hotel chain I was calling. Then they quoted one price but charged another. Then they made up taxes that didn't exist. Then they said the property allowed dogs (but didn't charge the surcharge or pass it on to the hotel so I had to...
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#1295644
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Booked a hotel in Pigeon Forge Tn. on 6/23/18 told them 3 times check in 6/23/18 check out 6/24/18 gave me name and address of hotel and confirmation # got to hotel and did not have my name for reservations, called back Reservation Counter.com and was told that check...
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#1287429
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