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I made reservations from this company and they charged me $202.00 for room a an Holiday Inn Express. I got the statement from the hotel and it was $155.00, I called and talked to representative then a supervisor and they said Holiday Inn would have to refund my over...
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I didn't like
  • Over charging for room reservation
#1090615
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Reservation Counter - Scam artists
Reservation Counter - Scam artists
Please do not book your hotel through this website, they are scam artists. Short Story: They stole my money and blamed me for their mistake. I ended up having to find a hotel last minute. Long Story: I booked my hotel room online and received a confirmation with...
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1.0
#1090403
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Their website mimics the actual hotel's website. After realizing that this was an additional third party with extra associated costs, I called to cancel and the receptionist wouldn't allow to cancel without having to still pay the full amount even though I called less...
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1.0
#1089833
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Go to the hotel website! Not reservation counters.

Reservation Counter
#1068584
1.0
Details
Do not bother. Go straight to the companies website whom you are staying. The cost will be cheaper and you can cancel reservation if needed with losing your money. Reservation Counter charges you immediately while the hotel will not until your stay is complete. These kind of deceptive sites should be shut down. They are fraudulent.
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Reservation Counter - *WARNING*

Reservation Counter
#1054854
1.0
Details
Do not use reservation counter ...they charge your card right away never tell you that nor do they say it will not be refunded. You also can't even reschedule with them ... watch out for this scamming company!!!!
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Reservation Counter - Deceptive

Reservation Counter
#1050330
1.0
Details
I started on the Omni website and somehow was taken to this third party site. When I checked into the hotel, I was told I couldn't get the room I booked because I booked through a third party site. I had no idea it wasn't Omni. How is this allowed to happen?
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Reservation Counter - 50% more then you expect

Reservation Counter
#1050057
1.2
Details
after finished the reservation, hidden costs increast from $145 to $300. no total shown before the submit. do no use services from this company!
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I thought I was talking with Comfort Suites until right after I had given my credit card information when the agent said something that made me thing I wasn't when I questioned it he said they did the reservations for Comfort Suites. I was told that the room would be...
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1.4
I didn't like
  • Deception
#1084472
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I thought I was making 2 weeks reservations at the Holiday Inn in Monroe NC, but found that it was actually this site. I immediately cancelled the reservations without ever leaving their site, but was charged for the cost of the entire reservations - two weeks ~...
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1.0
I didn't like
  • Unwilling to assist
  • Will never user them again service is a joke price is a scam
  • Dishonesty
#1083580
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I thought I was contacting the Quality Inn from their website by hitting the "telephone handset" icon. I ended up being redirected to reservationcounter. I continued with my reservation, thinking Quality Inn just used a 3rd party booking company. After giving them my...
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1.0
I didn't like
  • Its a scam and is illegal
#1080916
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NEVER ever let this company make you a reservation. I was on the phone for 45 minutes or more trying to cancel a reservation made within 5 minutes of the first call. Then I was on hold in three different foreign countries and hung up on twice. I think all of us should...
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1.0
#1077475
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HOW IS THIS PLACE STILL IN BUSINESS? My plans unfortunately changed after making a reservation from the Reservation Counter website, I thought I was using the Hilton site, but that's another issue. I tried canceling and was accepting that I might have to pay for 1...
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I didn't like
  • Poor customer server and cancellation policy is ridiculous
#1075703
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I booked a room through this worthless co, 2 months prior to arrival, for my son and his family. The got here, and we found out this co. only paid for 6 nights instead of the 7. My son and I went round and round with them. I ended up paying for the last day AGAIN!!!! I...
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#1065972
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Called this place, by mistake btw, agent was hard to understand. Had to keep repeating things and spelling everything for him over and over. Was put on hold numerous times, took 1/2 hr to make reservation, was charged a fee of 12.99 and was never told about this. In...
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1.9
#1065501
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