I did not even know I was on this site! They lumped together service fees and taxes. I have the same complaint as everyone else. I never got to talk to a real person. I never agreed to service fees, and I want a refund. Thise site has scammed consumers over and over!!...Read more
When I did a google online search for reservation and the name and location of the motel I wanted ReservationCounter webpage came up. It displayed every indication including graphics from the motel webpage that I was making the reservation directly with the motel. My...Read more
Searched for Omni Hotel Charlottesville. Clicked on "Omnihotel.reservationcounter.com". Site that came up looked like it was from the hotel. Booked a room. Was charged 25% over room price for taxes and fees. After staying there, called the number on the site to query...Read more
I didn't like
- Deceptive address and site made to look like search target
Reservation Counter - Liars
Truth: I messed up the dates for my hotel stay. Called within an hour to correct it. Lie: As per the Reservation Counter agent, the $25 fee for cancellation was coming from the hotel and that I should call them... Then I get an email telling me I was going to be charged $25 by Reservation Counter
Reservation Counter - Crooks!
They suck!! They charged me $50 more than if I would've booked the room directly through double tree. When I got my receipt upon check out it was $50 cheaper on the doubletree receipt. Reservation counter says it's "fees and taxes". So I paid taxes twice? I'll never use them again!
Reservation Counter - Complete scam and rip off.
Led me to believe that it was the reservation counter of the hotel and charged 149.00 for a room that was supposed to be 109.00 . Then found out they had booked 2 rooms under my name , even with a confirmation of only 1 room. HORRIBLE
Reservation Counter - THIS COMPANY SUCKS ***!!!!!!!!!!
This company is full of a bunch of scammig bastards who can't even help you with the simplest problems!!!!!! I HATED THE SERVICE AND WOULD NEVER RECOMMEND IT TO ANYONE!!!!!!
Showed up in New Orleans for our hotel and was told due to construction, our Bourbon Street Balcony Suite for 2000 was under construction and I would have to take a standard room. They said I booked through Priceline / Reservation Counter and I would have to deal with...Read more
With impending hurricane Irma speculated to be hitting South Florida we were going to travel to Orlando to get away from the brunt of it. I made a reservation on September 6th late evening and about an hour later or less I called to cancel the said reservation. It...Read more
When my family and I got to our hotel, we were told there was no reservation in our name. Upon calling Reservation Counter to find out what happened, they told me that I called and cancelled our reservation a few days earlier! Why would I cancel a trip our family was...Read more
This company allows you to book with a more expensive hotel on their website and then you get an email saying their computer system booked you for another, much cheaper, worse hotel and your only options are to take the reservation with the worse hotel or cancel. They...Read more
I didn't like
- Intentionally false information and customer service
I made reservations from this company and they charged me $202.00 for room a an Holiday Inn Express. I got the statement from the hotel and it was $155.00, I called and talked to representative then a supervisor and they said Holiday Inn would have to refund my over...Read more
I didn't like
- Over charging for room reservation
Please do not book your hotel through this website, they are scam artists. Short Story: They stole my money and blamed me for their mistake. I ended up having to find a hotel last minute. Long Story: I booked my hotel room online and received a confirmation with...Read more
Their website mimics the actual hotel's website. After realizing that this was an additional third party with extra associated costs, I called to cancel and the receptionist wouldn't allow to cancel without having to still pay the full amount even though I called less...Read more
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