Not resolved
Additional Fees
Customer service
Price Affordability
Product or Service Quality
Value for money

Searched for Omni Hotel Charlottesville. Clicked on "".

Site that came up looked like it was from the hotel. Booked a room. Was charged 25% over room price for taxes and fees. After staying there, called the number on the site to query about an additional hotel charge.

Was then told to call the hotel. When I asked who I was talking to was told "Reservation Counter. We handle their reservations." Took that to mean Omni had subcontracted their reservation services to the company. Discussion with the hotel refuted that and informed that the tax was 12.3%.

Attempts to get Reservation Counter to provide the reason for the excessive fees was unsuccessful. I just got a run around. Did learn that they involved Price Line, and Choose A Room. My credt card bill was charged for the main amount by Price Line.

Reservation Counter got a fee of $12.99. Who got the additional money above the room cost and tax is unknown.

Product or Service Mentioned: Reservation Counter Omni Hotel Room Booking.

Reason of review: Not as described.

Monetary Loss: $40.

Preferred solution: Full refund.

I didn't like: Deceptive address and site made to look like search target.

Company wrote 0 private or public responses to the review from Sep 29, 2017.
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