This people are something else. Once you hit an hotel they pop up.
Be careful when you are making a reservations via this site. They will not make any changes, they will not help you, I can not believe that prestige names are allowing this company to manage their reservations.
So before you make a reservation next time, make sure that you are doing it directly to the hotel and not via this website. Even Expedia has a better customer service. Despicable service, very poor they will not make any changes at all.
DO NOT MAKE YOUR RESERVATION VIA Reservation Counter EVER. This is the first and last time I will use this service and I will tell my 2000 clients about this....
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $350.
I didn't like: Misleading practices, Invalid information shared.