Product: Reservation Counter Customer Care Clear all filters (0 of 11 reviews match)
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I had made a reservation for two nights in Aberdeen SD, and I understand it was "nonrefundable". My sister was transferred to Sioux Falls SD for emergency surgery (kidney failure). Tried talking to someone to see if I could get a refund, or at least a partial as this...
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2.6
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Reservation Counter Customer Care
#1255625
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Never use these scumbags - They sold me a rooms for a rate that thru the hotel were OK to cancel (much later) but sold them to me as "non-refundable".The guy was pretty slow so guess that should have triggered some doubt about their authenticity.And no hotel points,...
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Reservation Counter Customer Care
I didn't like
  • That the website is deceiving
  • Failure to identify themselves
#1137554
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When i booked the trip there was no indication of this being a non-refundable transaction.I cancelled the trip 5 weeks in advance and they would not refund me the money. It was almost $900 in transactions with fees and taxes. They claim that if I had called instead of...
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Anonymous
Scoundrel

They are a travel agency that uses priceline's sister company agoda to make reservations. Y'all really need to stop useing these sites and just call the hotels directly would ...

1.0
Product
Reservation Counter Customer Care
I didn't like
  • Deceptive website and products
#1134563
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I didn't find this out till I called the hotel to get my money back, only to find out they didn't charge that the crooks at Reservation Counter did!!! They charged me first night’s stay due to cancellation policy for a hotel they are NOT EVEN AFFILIATED WITH!!! They...
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Reservation Counter Customer Care
#1053903
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Reservation Counter Customer Care Review

This company is fraudulent and tricky. They trick you into thinking they are the hotel, promise you they are giving you something they aren't, transfer you to somebody who doesn't speak English when you catch their lies and never refund the money. They're basically just a bunch of thieves
1.0
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Exchange, Refund and Cancellation Policy
Insurance Quality
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Product
Reservation Counter Customer Care
#1039773
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Do not trust the website!!They are lying to you ! They will try and steal your money. They will try and "transfer you to coustmer service" that bs they will just never pick up the phone. When you talk to the woman do not let her get off the line. I finally got them to...
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1.0
Product
Reservation Counter Customer Care
#1031326
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I booked with reservation counter and was supposed to have a cancelation policy of 12:00pm, the day before arrival. I called to cancel at 11:40 and they said that I didn't have a reservation, to call the hotel directly. I had called the number I booked it with and gave...
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1.0
Product
Reservation Counter Customer Care
#1029585
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Terrible customer service, the worst I've ever seen.They do not answer phones when you need help with you reservation. I paid them a lot, the least they could do is answer a phone call.Bad rates too, don't use them.
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Anonymous
Anonymous

I purchased a Norelco Shaver for my grandson. He did not like it and I returned the shaver for the promised refund, I received the refund; however My credit card was charge $ ...

1.2
Product
Reservation Counter Customer Care
#1009571
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I thought I was booking directly with Sheraton for a Four Points room in San Jose.When I received my bill from the hotel upon checkout it was substantially less than what I was charged for on my credit card. It turns out that reservations.counter.com had some got the...
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1.0
Product
Reservation Counter Customer Care
#1004263
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It took four phone calls to cancel this reservation after attempting to cancel it online myself.The message I got was "unable to cancel reservation." I called the number on my reservation confirmation. The person that answered the phone I spoke to couldn't find my...
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1.0
Product
Reservation Counter Customer Care
I didn't like
  • Misleading practices
#994495
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