Reservation Counter Holiday Inn Room Booking Reviews

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I made a reservation thinking it was Holiday Inn website but I learned after the fact it was made thru reservation counter.com. To my surprise, the full charge for my reservation was charged 2 mths before my stay. I then called them modify my stay from 5 days to 3 days, my reservation states they follow the hotel policy which is 24 hours in advance, but they won't do anything to help. Hotel manager agreed to modify reservation but...
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