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Tonight I was on Comfort Inn's site. I hit book reservation for Mansfield TX for the next day. When my reservation confirmation came thru to my email, it was a booking for Mansfield LA. I called the # immediately. Reservation refused to refund my credit card. They said...
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1.0
I didn't like
  • Bait and switch site
  • That they ripped me off
  • Being scammed out of my money
#1217787
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I put in a reservation for 2 rooms at the Motel 6 in Lubbock, TX. Reservation Counter charged me $161.32. Ok fine we didn't have to HOPE to find a room on a Friday night after driving from Denver. We get to the Motel 6 and there isn't a reservation but we were able to...
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1.0
I didn't like
  • That they ripped me off
#1216915
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DO NOT USE RESERVATIONCOUNTER.COM EVER!!!! Their site made it appear as if I was booking through Holiday Inn but it wasn't. i SEE OTHERS HAVE COMPLAINED OF THE SAME THING. This company is in Guatemala and after 2 hours (on hold most of the time) I was told my credit...
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#1210136
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I too believed that I was speaking directly to the hotel and not a third party. I specifically called rather than book on line because my employer has negotiated a preferred rate with the hotel. When I requested the rate, the agent said that she needed to confirm the...
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#1208673
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On 2/26/18, I call an 888 number that I thought was a direct number to the hotel I wanted to book for a short stay. It turns out it was Reservation Counter. The agent David was pleasant but clearly not knowledgeable in booking reservations and needed to constantly put...
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1.0
I didn't like
  • Intentionally false information and customer service
  • Lied to get me to book
  • Being fraudulently charged
#1204809
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Very difficult to contact them about my reservation. After staying at the hotel I chose, which was fine, they asked me to rate my stay. Clicking on the rating just takes you back to their reservation page. These people do not have their act together. If I had to make a...
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#1202697
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I cancelled a reservation three weeks before my arrival. It was my mistake that I hit the cancel button without fully reading the no refunds policy but it didn't occur to me because there was no confirmation and no sign-in or anything. Anyone could have gone to that...
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Anonymous
Arthur

Live and learn.

#1201695
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I went to Choice Hotels website to book a room and was hijacked by Reservation Center. Didn’t realize it til after I pushed the book button. Called immediately to cancel and they won’t let me. They claim Comfort Inn won’t allow it. I will no longer use either company.
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Anonymous
krdanner

I thought I was calling the Choice Hotel phone ( misleading google ad), this scam company charged me $7.99 cc fee for the hotel.The agent deliberately mislead me in believing ...

1.2
#1179984
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Called there number was under the local number for four point Sheraton. Stated they were Sheraton reservation miss quoted price. Charged card at time of booking, would not let me cancelled. Called back to cancel question fees told that it was a hotel amenity fee which...
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1.0
#1173714
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I too got fooled into using Reservation Counter thinking I was making a reservation directly with Marriott.
Reservation Counter charge two fees. One is listed as a "Service fee". The other, much larger (approx $20 per night), fee is buried in the "taxes and fees". Initially they lied to me and told me all the taxes and fees go to Marriott. I eventually managed to get Res...
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Anonymous
Anonymous

I too was fooled into thinking I was dealing with a Marriott. I kept repeating that I am traveling with a tax exempt organization and they told me don't worry -- the hotel wo...

1.0
I didn't like
  • Unwillingness to help misleading
  • Misleading business
  • Failure to identify themselves
#1172554
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