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Was on the phone booking 3 rooms for 126 ea per night. Booked first 2 and was in process of booking third room when i got the email confirmations. I looked at them and saw each room was charged 47.00 per night for taxes and service fee. While still on phone I told rep...
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Company wrote 0 public responses to the review from Nov 21.
1.0
#1405171
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Booked and Paid for my room through Reservation counter. I arrived at the hotel and my reservation was not listed with the hotel. Tried to make contact with Reservation Counter, I was put on hold several times in 30 min call and nothing was resolved, only to get the...
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Company wrote 0 private or public responses to the review from Oct 26.
#1389129
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I reserved room for 4 days and requested to change the dates after a week. Reservation counter customer service told me that I have to cancel my booking, pay the full price of $454.00 and rebook the rooms and pay for it again. They also charged me a booking fee of...
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Company wrote 0 private or public responses to the review from Oct 24.
#1388219
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Trying to book through a conference website, I somehow ended up with these bozos. They offer good rates and then the taxes and fees are 3-4 X normal hotel taxes and fees AND they charge a booking fee. They don't pay the hotels promptly, so I got double billed, plus the...
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Company wrote 0 public responses to the review from Oct 16.
Anonymous
MsE

I was scammed as well. Quoted a lower price than I was charged.

#1383484
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My plans changed 3 days before the hotel reservation (a Hilton chain, in which I am a gold member). I did not know it wasn't a Hilton reservation arm. It is evidently independent. And a rip-off. It turns out this was not a cancelable reservation. And that the...
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Company wrote 0 private or public responses to the review from Oct 09.
1.0
I liked
  • It was quick
I didn't like
  • Will never user them again service is a joke price is a scam
  • Misleading
  • Customer service or cancellation policy
#1377612
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Reservation made in mid August. for Oct 4 and 5. No confirmation was received though the charged went through. We contacted cci*res through our credit card company and the person contacted told us there was a no refund policy at the Comfort Inn in Victoria Tx. This was...
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Company wrote 0 private or public responses to the review from Oct 07.
5.0
I liked
  • Patience of person contacted
#1375654
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Reservation Counter - Refund of $ 61.90 check. To Jose Hernandez

Since 08/27/18 tha I received a emai .I waiting a refund check of $61.90 to my address 11210 Sw 188 street.Miami ,Fl 33157. This is due to
Company wrote 0 private or public responses to the review from Sep 28.
1.0
Details
Exchange, Refund and Cancellation Policy
#1368442
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This company confirmed my reservation, sent me an email with a confirmation number, charged my Visa card, THEN called me back to tell me there are no rooms available. The FIRST thing a reservation company should be able to do is to know/confirm if the room is available...
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Company wrote 0 private or public responses to the review from Sep 26.
1.0
I didn't like
  • Being fraudulently charged
#1366594
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I contacted them to book a hotel for one night. They never identified their company name or the fact they are a third party. Even though I gave the city and address of the hotel the customer 'service' agent could not find the hotel. I should have hung up then - my bad....
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Company wrote 0 public responses to the review from Sep 26.
#1366533
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My husband and I both booked rooms at the same hotel. Not knowing the other had booked a room. Not being aware it was NOT the Hyatt site I booked and it was non refundable. Within 5 minutes of booking my room I realized we already had a booking. I called immediately...
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Company wrote 0 private or public responses to the review from Sep 19.
#1360124
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