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Like many others thought i was going to the Hyatt Hotel website was given the phone number for reservations called and it took 42 minutes to book 3 rooms for 2 nights each. I have now tried to call back and change one of the reservations and that is when I found out...
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#1300315
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First, they pretended to be from the hotel chain I was calling. Then they quoted one price but charged another. Then they made up taxes that didn't exist. Then they said the property allowed dogs (but didn't charge the surcharge or pass it on to the hotel so I had to...
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#1295644
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Booked a hotel in Pigeon Forge Tn. on 6/23/18 told them 3 times check in 6/23/18 check out 6/24/18 gave me name and address of hotel and confirmation # got to hotel and did not have my name for reservations, called back Reservation Counter.com and was told that check...
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#1287429
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They booked the wrong room type and their AmEx card was declined so I had to pay the Hotel direct at a much higher rate. After hours of sorting it out they still wanted to charge a $4.99 reservation fee. I will never be fooled again. Customer service reps have little...
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#1283718
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I thought I had called the hotel directly when making the reservation, but I didn't. I made reservations for 2 rooms. As it turns out I didn't need both rooms so I called to cancel just 1 room. According to the person helping me, "her system did not allow her to cancel...
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1.3
I didn't like
  • Way i was treated
#1267589
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I googled the exact hotel I was looking for wanting to call them directly to make my reservation and was brought to this website. I was under the impression that this was whom I was calling. The person I talked to never asked what location I was looking for. He also...
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1.0
#1265886
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I thought I was booking with Hilton Garden Inn . Instead it was a third party merchant. I asked for AARP, Senior, Or Hilton rewards discount, and was told it would be taken care of when I got to the hotel. A one night stay in Florence S.C cost me $198.00. My receipt...
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#1261545
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This people are something else. Once you hit an hotel they pop up. Be careful when you are making a reservations via this site. They will not make any changes, they will not help you, I can not believe that prestige names are allowing this company to manage their...
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1.1
I didn't like
  • Misleading practices
  • Invalid information shared
#1257515
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I had made a reservation for two nights in Aberdeen SD, and I understand it was "nonrefundable". My sister was transferred to Sioux Falls SD for emergency surgery (kidney failure). Tried talking to someone to see if I could get a refund, or at least a partial as this...
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2.6
#1255625
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Tonight I was on Comfort Inn's site. I hit book reservation for Mansfield TX for the next day. When my reservation confirmation came thru to my email, it was a booking for Mansfield LA. I called the # immediately. Reservation refused to refund my credit card. They said...
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1.0
I didn't like
  • Bait and switch site
  • That they ripped me off
  • Fraudulent website
#1217787
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