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"With more than 1 million properties to choose from and more than 10,000 room nights booked every day, we're redefining the travel landscape by giving travelers access to more hotel choices than any other. And through our partnerships with the world's largest brands in...
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ID
#2362056 Review #2362056 is a subjective opinion of poster.
Cons
  • Misleading business
  • Way i was treated
  • That they ripped me off
Loss
$40
Preferred solution
Price reduction

Ripped off!!!!

Was told could change it cancel before 4PM of June 3rd. Added over $200 in additional fees &;;;;;;; was told it would take 10 business days for a refund of $1'036. Bogus companyRun!
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ID
#2585635 Review #2585635 is a subjective opinion of poster.
Location
Wingate, North Carolina
New Reviewer

No refund

Went to book location and realized i had the wrong evening , when i tried to return it processed my card. on the wrong day, i cancelled within 5 minutes and the reservation was for october and still no refund, that is the company keeping the money without ever telling the hotel or anything.

User's recommendation: stay far away, is a rip off.

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ID
#2552561 Review #2552561 is a subjective opinion of poster.
Service
Reservation Counter Room Booking
Pros
  • There are no pros
Cons
  • Cannot explain charges
  • Misleading information
  • Being scammed out of my money
Loss
$217
Preferred solution
Full refund

SHAME ON THIS COMPANY FOR THE DISRESPECT, THE LIES, FOR STEALING FROM AN OLDER HARDWORKING FEMALE AND NOT REFUNDING THE MONEY YOU HAVE STOLEN FROM ME I CALLED THE HAMPTON AND YOU SHYSTERS PICKED UP,AN

NEEDING A EARLY CHECKIN AT A HOTEL FOR A FEW HR SLEEP, THEM PROMISING ONE. WHEN I GOT TO THE HOTEL 30 MIN LATER THE HOTEL SAID THEY WEERE FULL AND NO ROOM UNTIL 3 O CLOCK. I CALLED RIGHT BACK AND RESERVATION COUNTER SAID THEY WILL REVIEW THE RECORDING AND REFUND IN 48 HOURS, NN NOTNNOT HAPPENINGDO NOT

User's recommendation: DO NOT GIVE THEM YOUR CARD NUMBER!!!!!!!

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ID
#2549994 Review #2549994 is a subjective opinion of poster.
Pros
  • No pros
Cons
  • Are liars and shysters an thieves
Loss
$94
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Weekend

Had ants in the bathtub, sink and floor. Did not have a bathroom fan. Did not have any room service for the 2 nights we were there. Also, was told we would have a half bayside view which turned out to be storage buildings with lots of "stuff" around them. Needless to say this was disappointing after 3 years without a vacation.oN
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ID
#2523163 Review #2523163 is a subjective opinion of poster.
Cons
  • Delusional

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Cancel/refund of money

I called less than an hour ago to set up a reservation. Was under the impression that i was calling the hotel directly. When making the reservation i was charged 273.84 right away. When i called to cancel my reservation they stated that it was nonrefundable because it was after 03/24/21. I am highly unsatisfied that they would charge my card right away without even stating that they were a third party organization and am demanding a refund. Thanks

User's recommendation: Don't go through this company.

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ID
#2474616 Review #2474616 is a subjective opinion of poster.
Cons
  • Intentionally false information and customer service
  • Scammed out of money
  • Misleading business
Loss
$274
Preferred solution
Full refund
I called a number for what I thought was the number for the motel I wanted in Morro Bay. The person I spoke with did not use good English, spoke very fast and noise in the background, when he stated that I would be charged immediately, I asked about a cancellation date...
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ID
#2474396 Review #2474396 is a subjective opinion of poster.
Location
San Luis Obispo, California

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Verified Reviewer
New Reviewer
They lie about having an elevator, I had a serious car accident and broke my back...after several operations still no relief, and I told the agent at Reservation Counter I must have an elevator, and he said there was one, so having to haul all my suitcases and heavy...
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ID
#2461073 Review #2461073 is a subjective opinion of poster.
Cons
  • Invalid information
  • Avoid
  • Do not use this booking comany
Loss
$302
Preferred solution
Full refund
New Reviewer
This is their scam. Say you Google or Bing Silver Legacy Hotel Reservations, Reno, Nevada. Somehow, these guys' deceptive add comes up, with HUGE homepage of the hotel, including the address of the hotel, pictures of the hotel, and policies of the hotel. Only if you...
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ID
#2443222 Review #2443222 is a subjective opinion of poster.
Service
Reservation Counter Customer Care
Loss
$336
Preferred solution
Full refund
I called a Hotel named OYO but it went to ResevationCounter.com not sure why but I booked the hotel which was to have been an extended stay hotel that included a refrigerator and stove. When I was checking in 19 FEBRUARY 2021 I asked did the room contain the items I...
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ID
#2439151 Review #2439151 is a subjective opinion of poster.
Location
Houston, Texas
New Reviewer

Terrible policies, basically a scam

I didn't mean to use this site. I was under the impression that it was aligned with the hotel directly. I made a reservation and cancelled shortly after, at which point they refused any refund and kept my $750 payment. The policy was unclear. Total scam. VOID A

User's recommendation: AVOID AVOID AVOID.

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ID
#2385541 Review #2385541 is a subjective opinion of poster.
Product
Reservation Counter Website
Pros
  • There are no pros
Cons
  • Everything about them is fraudulent
  • Unwilling to resolve conflict
  • Avoid
Loss
$750
Preferred solution
They refused any remedy.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Refunds

this company has the worst service you can imagine. I have a refund for 2000 dollars that has yet to be sent ot my bank. I have emails from them with transaction ID and so forth that i think are fake, and they are unwilling to track. I have spoken to my bank chase and they say refund has not been made.

User's recommendation: never ever use this company or make payments to them.

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ID
#2381519 Review #2381519 is a subjective opinion of poster.
Pros
  • There are no pros
Cons
  • Refund policy
Loss
$1700
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

DO NOT USE THIS 3RD PARTY PROVIDER

They are a 3rd party provider, I used them to book 3 rooms Jan. 9 2021. I paid them for all 3 rooms. When I checked out of the hotel they told me that Reservation Counter only paid the hotel for 1 room and so hotel charged me a second time for the other 2 rooms. Now it's my responsibility to get the refund back from Reservation Counter! What they do is upcharge you for the rooms to begin with, then they short pay the hotel and when they refund you it's at the lower amount from the hotel, so they pocket the difference.

User's recommendation: DO NOT USE THIS 3rd PARTY PROVIDER. CALL THE HOTEL DIRECTLY.

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ID
#2377061 Review #2377061 is a subjective opinion of poster.
Cons
  • Scammed out of money
  • Being scammed out of my money
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Dissatisfied

they booked my reservation under the incorrect name. Was a huge ordeal and long wait times on the phone trying to fix this. when I complained to Diego, a manager from reservation counter, I was told they could not make the error right" Its just human error" Long story short wish i never used this company and saved myself time and frustration and book at hotel directly

User's recommendation: NO NOT USE THIS COMPANY.

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ID
#2375901 Review #2375901 is a subjective opinion of poster.
Service
Reservation Counter Customer Care
Cons
  • Customer service from reservation counter customer service
  • Customer service
Preferred solution
Full refund

Fraud

The number I called said it was the actual local property and the person I spoke with identified themselves as being at the hotel property. I didn't know that they lied so that they can charge me a booking fee and an elevated rate for the stay. Total Fraud!

User's recommendation: Read the fine print....

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ID
#2292616 Review #2292616 is a subjective opinion of poster.
Location
Phoenix, Arizona

Bad Business Practice

This company is a total scam. Although I thought I was making a reservation with Holiday Inn, it went through Reservationcounter. They immediately collect the whole of the room charge, including exorbitant fees. It is literally impossible to change a reservation.

User's recommendation: Don't do business with Reservationcounter.

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ID
#2265498 Review #2265498 is a subjective opinion of poster.
Location
Raleigh, North Carolina

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