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Was Booking the Marriott Downtown Philadelphia. Asked for a wedding room block - and the person on the phone never mentioned we were not speaking to the actual hotel. Just said that they could not see the wedding room block and it was no longer available. AND said they...
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#1158959
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Reservation Counter - Absolutely terrible money policy

Booked room Estimate said Room rate. XXX Taxes and fees XXX Booking fee. 14.99 So I’m good with that Then upon checkout taxes were 27% instead of 11% When I asked why the difference they said it was the fee which was mentioned in the line with taxes as the taxes were only 11%. Will never use them again WARNING Beware of dishonest business
1.4
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Additional Fees
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
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#1150984
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Reservation Counter - Best Western Displaines on Lee

Description of hotel on Priceline did not state smoking or non smoking, booked my anniversary weekend News Years eve this year, asked them to switch my room to smoking which they don't have available. They refuse to refund me, so im stuck in a hotel I dont want to be in for my anniversary. Im very dissapointed.
#1147012
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I thought I was on Comfort Inn website but it was reservation counter. I reserved a room with Comfort Inn and when they sent me the email it was switched it to a Super 8. When I called their help center to cancel they charged me 13.00 dollars.Everything about this site...
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1.0
I didn't like
  • That the website is deceiving
#1139352
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I, too, think i was hijacked from another site to make the reservations on this site. The hotel wouldn't even give me a receipt, i had to get it from Reservationcounter.com. Then, my job wouldn't reimburse me until I had a receipt that itemized the taxes per night...
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1.0
#1139134
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I booked a room thinking I was staying for one night, and they booked me for 2 nights. When I explained that I only said 1 night they told me ok, we can cancel and rebook. Well, what a nightmare. I rebooked for 1 night and they didn’t want to credit my card for the...
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#1137850
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Never use these scumbags - They sold me a rooms for a rate that thru the hotel were OK to cancel (much later) but sold them to me as "non-refundable".The guy was pretty slow so guess that should have triggered some doubt about their authenticity. And no hotel points,...
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I didn't like
  • That the website is deceiving
  • Failure to identify themselves
#1137554
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Reservation Counter - DON'T USE THIS COMPANY..... NOT TRUSTWORTHY

they took my money and over charged for the room
#1136136
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When i booked the trip there was no indication of this being a non-refundable transaction. I cancelled the trip 5 weeks in advance and they would not refund me the money. It was almost $900 in transactions with fees and taxes. They claim that if I had called instead of...
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Anonymous
Scoundrel

They are a travel agency that uses priceline's sister company agoda to make reservations. Y'all really need to stop useing these sites and just call the hotels directly would ...

1.0
I didn't like
  • Deceptive website and products
#1134563
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Reservation Counter will NEVER get my business again. On August 23rd I called the Hotel I was to make a reservation with and somehow got connected with Reservation Counter. When I asked about the special rate our group was authorized to get they could not find it. That...
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Anonymous
Scoundrel

They are a travel agency that uses priceline's sister company agoda to make reservations. Y'all really need to stop useing these sites and just call the hotels directly would ...

1.0
I didn't like
  • Fraud when it comes to cancelations
  • Total scam
  • Misleading information
#1127170
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