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I called a reservation number listed on Marriott's website and made a reservation. Everything was fine; the printed bill I got when checking out showed 140.88 and my credit card was charged 156.31+7.99=164.30. I called the phone number shown by the charge on the credit...
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#1065030
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Thought I was on the Ramada website. I never book on 2nd or 3rfd party sites - so this popup must have got me while I was rushing to get a reservation for my parents. My card has a temp charge for the room plus a service fee. BUT my parents arrive with the email...
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Old Orchard Beach, Maine
I didn't like
  • Customer service
#1063311
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Reservation Counter - Bad customer service all the way around.
I made a last minute reservation at the La Qunita Inn in Stockton California. (I thought). Anyway, I made a reservation for a room with a refrigerator and microwave. When I arrived, there was not one in the room. I went to the front counter and inquired about it. She...
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1.0
I didn't like
  • Customer service from reservation counter customer service
  • Customer service from laquinta inn stockton
#1060042
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Reservation Counter scam

Reservation Counter
#1048966
1.0
Details
Thought I was on Marriott site and called the number to book. Didn't realize it was a service and overcharged me!
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Exchange, Refund and Cancellation Policy

Reservation Counter Customer Care Review

Reservation Counter
#1039773
1.0
Details
This company is fraudulent and tricky. They trick you into thinking they are the hotel, promise you they are giving you something they aren't, transfer you to somebody who doesn't speak English when you catch their lies and never refund the money. They're basically just a bunch of thieves
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Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
Staff
Value for money
Website

Reservation Counter Website Review

Reservation Counter
#1039248
Deceptive business pretended to be hotel site
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Short Review on April 04, 2017

Reservation Counter
#1029615
I will tell very one not to use this company
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I asked if i was talking to Super8.com?, but when i asked to speak to the actual hotel in York, Nebraska, because i had specific questions about the hotel/area, he insisted he could answer any question. 1st question, is there a pool? Yes, indoor pool and hot tub. We...
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1.0
#1058874
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I booked online with reservationcounter.com and was told there was only 1 room left and as such there was no refund and the price for lodging would be higher. When I arrived not only was there additional room availability but I ended up paying $200 more when booking...
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Anonymous
Jeff

Rip off is correct, reservation fees are excessive, then to cancel they whack you more fees. Will NEVER use this service again.Good luck speaking the same language their custo...

1.0
I didn't like
  • Lied about room availability
  • Overcharged me
#1058565
Reply to reviews
I thought I was calling holiday inn directly. I was some how redirected when I was on the holiday inn sarasotas website. The even said they were holiday inn and said the pool was not packed when I asked. I was supposed to have ajoining rooms, one for my kids and their...
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1.0
#1058055
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They booked us on the wrong date , and charged our credit card $1755, refuse to give our money back , saying that hotel charge the full amount as now show , which was lie , the hotel charge only $200 ,but the rest of the money they steal from us. They never send us a...
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#1057195
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Appeared to be a Marriott site. Tried to cancel a reservation 5 minutes after making it after realizing taxes and fees were excessive. Room was nonrefundable, Customer service was awful. Total scam website. Appeared to be a Marriott site. Tried to cancel a reservation...
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1.0
I liked
  • That it looked like the marriott website
#1056334
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Thought I was booking directly online with Hilton Garden Inns. Reservation was for end of June. CCI Reseravtioncounter was actually who it was booked through without any observable notice that it was it instead of Hilton. And then it charged my credit card the day of...
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1.0
I didn't like
  • Early charge
#1054564
Reply to reviews
I booked a room at a hotel on this site although I believed it to be the official hotel site. After I booked the room, I tried to cancel it and I thought it was odd that I couldn't even though it was several days in advance. That's when I realized it was a 3rd party...
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Anonymous
Anonymous

They design their website to look like the motel website. The only way to know is to call the displayed phone number to ask. I got fooled after trying to avoid them. The opera...

Anonymous
Anonymous

What website ? You didn't mention.Be more careful next time. All chain hotels have their own sites. Plus you can always call the exact hotel and handle it with a human.

1.0
#1053969
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