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They booked the wrong room type and their AmEx card was declined so I had to pay the Hotel direct at a much higher rate. After hours of sorting it out they still wanted to charge a $4.99 reservation fee. I will never be fooled again. Customer service reps have little...
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#1283718
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I thought I had called the hotel directly when making the reservation, but I didn't. I made reservations for 2 rooms. As it turns out I didn't need both rooms so I called to cancel just 1 room. According to the person helping me, "her system did not allow her to cancel...
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1.3
I didn't like
  • Way i was treated
#1267589
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I googled the exact hotel I was looking for wanting to call them directly to make my reservation and was brought to this website. I was under the impression that this was whom I was calling. The person I talked to never asked what location I was looking for. He also...
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1.0
#1265886
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I thought I was booking with Hilton Garden Inn . Instead it was a third party merchant. I asked for AARP, Senior, Or Hilton rewards discount, and was told it would be taken care of when I got to the hotel. A one night stay in Florence S.C cost me $198.00. My receipt...
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#1261545
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This people are something else. Once you hit an hotel they pop up. Be careful when you are making a reservations via this site. They will not make any changes, they will not help you, I can not believe that prestige names are allowing this company to manage their...
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1.1
I didn't like
  • Misleading practices
  • Invalid information shared
#1257515
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I had made a reservation for two nights in Aberdeen SD, and I understand it was "nonrefundable". My sister was transferred to Sioux Falls SD for emergency surgery (kidney failure). Tried talking to someone to see if I could get a refund, or at least a partial as this...
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2.6
#1255625
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Tonight I was on Comfort Inn's site. I hit book reservation for Mansfield TX for the next day. When my reservation confirmation came thru to my email, it was a booking for Mansfield LA. I called the # immediately. Reservation refused to refund my credit card. They said...
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1.0
I didn't like
  • That they ripped me off
  • Being scammed out of my money
  • Fraudulent website
#1217787
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I put in a reservation for 2 rooms at the Motel 6 in Lubbock, TX. Reservation Counter charged me $161.32. Ok fine we didn't have to HOPE to find a room on a Friday night after driving from Denver. We get to the Motel 6 and there isn't a reservation but we were able to...
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1.0
I didn't like
  • That they ripped me off
#1216915
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DO NOT USE RESERVATIONCOUNTER.COM EVER!!!! Their site made it appear as if I was booking through Holiday Inn but it wasn't. i SEE OTHERS HAVE COMPLAINED OF THE SAME THING. This company is in Guatemala and after 2 hours (on hold most of the time) I was told my credit...
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#1210136
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I too believed that I was speaking directly to the hotel and not a third party. I specifically called rather than book on line because my employer has negotiated a preferred rate with the hotel. When I requested the rate, the agent said that she needed to confirm the...
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#1208673
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