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9/27...booking room thru Booking.com...ResCtr hijacked info, charge card hit with $12.99 fee...called hotel, bankcard,booking.com to give heads-up and have charge undone which was successful...called Res.Ctr. supposedly charge refunded-got their confirmation email...
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1.0
#1116178
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10/11/17 I got interrupted while researching and booking the hotel and ended up on a 3rd party site www.reservationcounter.com and accidentally confirmed a reservation on my credit card. I realized it was a mistake 10 minutes later and was not the hotel directly so I...
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I didn't like
  • False link acting like hotel
#1113694
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This website (which is actually some *** division of Priceline) is a total scam. The website is set up in an intentionally misleading way to look like the property and then they charge some *** $13 booking fee that's buried somwhere on their site. They charged my...
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1.0
#1112075
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I did not even know I was on this site! They lumped together service fees and taxes. I have the same complaint as everyone else. I never got to talk to a real person. I never agreed to service fees, and I want a refund. Thise site has scammed consumers over and over!!...
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1.0
#1111408
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When I did a google online search for reservation and the name and location of the motel I wanted ReservationCounter webpage came up. It displayed every indication including graphics from the motel webpage that I was making the reservation directly with the motel. My...
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#1110535
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Searched for Omni Hotel Charlottesville. Clicked on "Omnihotel.reservationcounter.com". Site that came up looked like it was from the hotel. Booked a room. Was charged 25% over room price for taxes and fees. After staying there, called the number on the site to query...
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1.0
I didn't like
  • Deceptive address and site made to look like search target
#1108224
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Reservation Counter - Liars

Truth: I messed up the dates for my hotel stay. Called within an hour to correct it. Lie: As per the Reservation Counter agent, the $25 fee for cancellation was coming from the hotel and that I should call them... Then I get an email telling me I was going to be charged $25 by Reservation Counter
1.5
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Exchange, Refund and Cancellation Policy
Insurance Quality
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#1103601
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Showed up in New Orleans for our hotel and was told due to construction, our Bourbon Street Balcony Suite for 2000 was under construction and I would have to take a standard room. They said I booked through Priceline / Reservation Counter and I would have to deal with...
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#1103308
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With impending hurricane Irma speculated to be hitting South Florida we were going to travel to Orlando to get away from the brunt of it. I made a reservation on September 6th late evening and about an hour later or less I called to cancel the said reservation. It...
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1.0
#1098734
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When my family and I got to our hotel, we were told there was no reservation in our name. Upon calling Reservation Counter to find out what happened, they told me that I called and cancelled our reservation a few days earlier! Why would I cancel a trip our family was...
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Anonymous
Laurawl

Horrible! I thought I was on the DoubleTree website. I called the hotel and Reservationcounter.com did not make my reservations. Probably stole my credit card information. We ...

#1092695
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