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My wife thought she was booking directly through Holiday Inn. The Reservation Counter site was tricky.

Except for a little banner at the top, it looked like the Holiday Inn site and could easily trick someone that doesn't make reservations online often. I caught it immediately because the confirmation email I received was a higher rate than she verbally told me she had found. Turns out, they had added on a breakfast package and prepaid valet parking! There also was a booking fee.

I immediately cancelled the reservation. The cancellation email showed that I received a full refund. My CC bill still showed the booking fee! Looking back at the email, it was misleading the way it showed I was refunded the full amount, yet small print at the bottom said that the booking fee was non-refundable.

So I was out $13.00 even though I cancelled within minutes of the accidental booking. This site needs a class-action against them for deceptive practices.

Product or Service Mentioned: Reservation Counter Holiday Inn Room Booking.

Reason of review: Return, Exchange or Cancellation Policy.

Company wrote 0 public responses to the review from Mar 05, 2017.
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