Not resolved

I know not to book online with any site other than the hotels' own site. But I wanted to stay in Philadelphia at a Hilton that used to be the Four Seasons that I heard was terrific.

I called a phone number for "Hilton" that I thought was for Hilton Hotels; after all, they answered "Reservation Counter". When I got my confirmation, I saw that it was the wrong Hilton and that the cancellation policy was for three days BEFORE my reservation. That is when I knew I had been scammed. No Hilton would ever have anything but a day of cancellation.

I tried calling the other hotel where the "Reservation Counter" had booked me - at least to try to get my money back - but they did not even have my reservation. I made several phone calls and sent emails - you all know the rest...

a total scam. Where do we report these people?

Product or Service Mentioned: Reservation Counter Hilton Penns Landing Room Booking.

Reason of review: Not as described.

Monetary Loss: $300.

Company wrote 0 public responses to the review from Jan 18, 2017.
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