Not resolved

I made a reservation through Reservation Counter two weeks in advance, then called the next day to change the date. The service rep said that she would cancel that date but 'someone will call you back in 15 minutes to re-book'. No one ever called back (I made my own reservation directly with the hotel) and Reservation Counter charged me $12.00 to cancel the one day reservation.

Call the hotel directly - they don't charge your credit card until the day of arrival and they don't charge a cancellation fee!!!

Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss pricing issue of reservation counter room booking. Reservation Counter needs to read this review and look into the issue (if any) according to poster's claims.

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